Operational excellence allows many companies to outperform competition in many industries. Most times, a simple conceptual understanding of operations is not sufficient, and a deeper mastering of operational execution is necessary. It is also critical to understand the operational risks present in one’s business and to mitigate those appropriately. This course aims at providing some structured thoughts around these challenges. In particular, we focus on how to build sustainable operations, by examining the impact of operational choices on incentives, people and organizations.
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