The Managing Innovative Change course explores issues relating to the management of change within the context of innovation, in particular services innovation. The nature, imperative and management of change will be investigated from both a systems and organizational perspective, with a view to providing participants with the ‘tools’, insights and capabilities required to engage with complex change scenarios.
The course introduces the need for knowledge driven innovation strategies, in particular, strategies that impact upon the organizations E2E processes (McLaughlin and Paton, 2008b). Traditional innovatory practices and theories will be examined with a view to determining how best to support solutions driven; knowledge intensive and services orientated enterprises in their quest for global advantage and knowledge leadership (Paton and McLaughlin, 2008a). The principle aim being to explore how best to approach service dominant processes and businesses with a view to maximising the co-creation of value (Vargo and Maglio, 2008).
Service Science is an emerging discipline that aims to combine fundamental science and engineering theories, models and applications with facets of the management field, particularly knowledge, supply chain and change management, in order to enhance and advance service innovation. Service innovation is fast becoming the key driver of socio-economic growth and as such warrants increasing academic and commercial research attention.




